According to other posts in other forums, Harloc no longer exists. It sounds like you have to replace the entire assembly.
It may be that a screw is missing or the pivot bar is broken. This is how to replace a typical pivot bar: how to replace a tilt bar vinyl window - Google Search The pivot bars on many windows are generic and can be gotten at a local glass shop or windows dealer. You must bring a sample.
Here is the best I could do with my phone. This is the part in question. It's detached from the top window, still in the channel, but pushed all the way down at the bottom. It's difficult to move. It appears to be intact, but I don't know what I'm talking about or what to look for. Here is the view looking up into the top window as if the camera were in the channel the part is in. This is where that part should be connected to the top window. This is the big sticker in the top frame of each window. This is a sticker from the side of one of the windows.
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